Features

Everything Donova can do for your phone calls.

Name: Donova AI Receptionist
Brand: Donova
Price: 159 AUD

From first answer to CRM sync, Donova gives your team clearer call handling without adding reception headcount.

Answer calls after hours, during busy periods and when your team is unavailable.

Collect names, contact details, service needs and urgency in a structured format.

Support booking workflows through calendars, practice tools or approved handover rules.

Route urgent, sales, support and existing-customer enquiries based on business rules.

Transfer important calls to the right person when human help is required.

Send clear summaries so the team understands who called, why, and what needs to happen next.

Flag frustrated, urgent or high-intent callers so your team can prioritise follow up.

SMS

Send approved SMS follow ups, links or next-step instructions where configured.

Keep teams informed with structured call notes and action-required alerts.

CRM

Sync caller details and outcomes into customer systems where integration is configured.

Support clinic workflows where Nookal integration is configured for the customer.

Create or update HubSpot records for sales and service teams.

Connect caller details into Zoho CRM for lead and customer workflows.

Trigger automations through webhooks, Make.com and custom workflows.

Support multilingual call experiences where required for the business.

Shape Donova around your approved greeting, tone, escalation rules and FAQs.

Partners can package AI receptionist services under their own brand.

Review call history, summaries, sentiment and follow-up status in one place.

Review key call details and actions from mobile-friendly dashboards and notifications.

Create tailored flows for leads, bookings, emergencies, existing clients and after-hours calls.

Escalate sensitive, urgent or complex calls to a person according to approved rules.