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Features

Everything Donova can do for your phone calls.

From first answer to CRM sync, Donova gives your team clearer call handling without adding reception headcount.
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From conversation to action.

Each call can be answered, classified, summarised and routed into the right follow-up workflow. Low-latency voice testing helps keep conversations responsive, while structured summaries make follow-up practical for busy teams.
Voice interaction testing setup for Donova AI receptionist latency and call quality
Donova voice workflows are tested for speed, clarity and natural handover.
2424/7 call answeringAnswer calls after hours, during busy periods and when your team is unavailable.
LCLead captureCollect names, contact details, service needs and urgency in a structured format.
BKAppointment bookingSupport booking workflows through calendars, practice tools or approved handover rules.
RTSmart call routingRoute urgent, sales, support and existing-customer enquiries based on business rules.
TRCall transferTransfer important calls to the right person when human help is required.
CSCall summariesSend clear summaries so the team understands who called, why, and what needs to happen next.
SASentiment analysisFlag frustrated, urgent or high-intent callers so your team can prioritise follow up.
SMSSMS follow upSend approved SMS follow ups, links or next-step instructions where configured.
EMEmail notificationsKeep teams informed with structured call notes and action-required alerts.
CRMCRM integrationSync caller details and outcomes into customer systems where integration is configured.
NKNookal integrationSupport clinic workflows where Nookal integration is configured for the customer.
HSHubSpot integrationCreate or update HubSpot records for sales and service teams.
ZOZoho CRM integrationConnect caller details into Zoho CRM for lead and customer workflows.
WHWebhooks and Make.comTrigger automations through webhooks, Make.com and custom workflows.
MLMultilingual supportSupport multilingual call experiences where required for the business.
VOCustom voice and toneShape Donova around your approved greeting, tone, escalation rules and FAQs.
WLWhite label capabilityPartners can package AI receptionist services under their own brand.
DBDashboard and call historyReview call history, summaries, sentiment and follow-up status in one place.
MOMobile friendlyReview key call details and actions from mobile-friendly dashboards and notifications.
CFCustom call flowsCreate tailored flows for leads, bookings, emergencies, existing clients and after-hours calls.
HHHuman handover rulesEscalate sensitive, urgent or complex calls to a person according to approved rules.