Answer calls after hours, during busy periods and when your team is unavailable.
Features
Everything Donova can do for your phone calls.
From first answer to CRM sync, Donova gives your team clearer call handling without adding reception headcount.
From conversation to action.
Each call can be answered, classified, summarised and routed into the right follow-up workflow.
Low-latency voice testing helps keep conversations responsive, while structured summaries make follow-up practical for busy teams.
Collect names, contact details, service needs and urgency in a structured format.
Support booking workflows through calendars, practice tools or approved handover rules.
Route urgent, sales, support and existing-customer enquiries based on business rules.
Transfer important calls to the right person when human help is required.
Send clear summaries so the team understands who called, why, and what needs to happen next.
Flag frustrated, urgent or high-intent callers so your team can prioritise follow up.
Send approved SMS follow ups, links or next-step instructions where configured.
Keep teams informed with structured call notes and action-required alerts.
Sync caller details and outcomes into customer systems where integration is configured.
Support clinic workflows where Nookal integration is configured for the customer.
Create or update HubSpot records for sales and service teams.
Connect caller details into Zoho CRM for lead and customer workflows.
Trigger automations through webhooks, Make.com and custom workflows.
Support multilingual call experiences where required for the business.
Shape Donova around your approved greeting, tone, escalation rules and FAQs.
Partners can package AI receptionist services under their own brand.
Review call history, summaries, sentiment and follow-up status in one place.
Review calls, play recordings, manage callers, send SMS messages and update settings from the Donova mobile app.
Create tailored flows for leads, bookings, emergencies, existing clients and after-hours calls.
Escalate sensitive, urgent or complex calls to a person according to approved rules.
Put the features into a practical plan.
See how these capabilities fit together in the seven practical fixes for missed business calls.