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Product

AI call answering that works like a trained front desk.

Donova answers, qualifies, routes and summarises calls using your approved business rules.
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Built around real call outcomes.

Donova turns incoming calls into structured business records: caller details, intent, urgency, preferred time, summary and next action.
  • AI voice answering with human handover rules
  • Lead, booking and support workflows
  • Dashboard summaries for fast follow up
Business owner reviewing Donova call summaries on a laptop while calls are handled in the background
Donova converts live calls into structured follow-up records.
Product dashboardAI receptionist active
Live
Answer2s
IntentBooking
SummaryReady
Follow upSent
Structured handover Donova captures caller details, next steps, urgency and preferred follow-up channel so the team can act quickly.

Designed for handover, not just call answering.

The assistant captures enough context for the team to know who called, why they called and what should happen next.
FAQAnswer FAQsGive callers approved answers about hours, services, pricing ranges and next steps.
QQualify callersCapture intent, urgency, location, contact details and service fit.
ESCEscalate cleanlyTransfer urgent or sensitive calls to a human when your rules require it.