Capture contact details, the reason for the enquiry and the caller’s preferred next step for staff follow up.
Dental clinics and allied health
AI receptionist for dental clinics and allied health teams
Donova answers routine calls, captures patient enquiries and supports appointment workflows for Australian dental clinics and allied health teams using approved information and routing rules.
Common calls
Support routine reception scenarios without crossing clinical boundaries.
Configure Donova around the calls your front desk handles repeatedly, then keep staff available for situations that need human judgement.
Share only the service, fee and availability wording the clinic has reviewed and approved.
Capture booking, cancellation or rescheduling requests and use the configured practice or calendar workflow.
Provide the clinic’s approved after-hours message and route callers according to documented rules.
Transfer or flag sensitive, urgent or complex calls when the clinic’s handover rules require a person.
Operational boundaries
Keep diagnosis and clinical advice with qualified people.
Donova must never diagnose, give clinical advice or invent an answer. It should use only clinic-approved wording, opening hours, service information, fee guidance and routing rules.
Calls outside the approved workflow should be captured and escalated to staff. Review the broader Donova product workflow and call-handling features when deciding what should be automated and what should remain human-led.
Clinic-approved configuration
- Approved greetings and caller questions
- Service and fee wording the clinic is comfortable sharing
- Appointment and cancellation rules
- After-hours instructions
- Clear transfer and escalation pathways
How it works
A practical path from incoming call to staff follow up.
Provide the approved clinic information, questions and handover rules Donova may use.
Forward all calls, after-hours calls or unanswered calls into the agreed workflow.
Donova records the caller’s request and prepares a structured summary for the team.
Staff action the summary or receive the call directly when the approved rules require escalation.
Evaluate fit
Questions to answer before launch.
- Does the proposed workflow fit your calendar or practice-management process?
- Which calls must transfer to a person, and who is available to receive them?
- What coverage is needed after hours, during busy periods or for unanswered calls?
- Which details must appear in every call summary?
- How will the clinic test greetings, answers, routing and handover before launch?
Connected workflows
Donova can support Nookal, Google Calendar, Microsoft Calendar and HubSpot where the relevant workflow is configured. Review the documented integration pathways rather than assuming a system is connected by default.
Compare the available pricing options, then discuss your call types and boundaries before choosing a setup.
Discuss your clinic call workflow