Problem solved
Prospective clients often call with urgent questions while fee earners are unavailable.
Legal and migration firms
Create a calmer first call experience without giving legal advice.
Prospective clients often call with urgent questions while fee earners are unavailable.
Feature benefits
More answered calls, cleaner intake, faster follow up and less interruption for the team.
Sample call flow
Answer, identify caller intent, collect details, apply rules, route or summarise, then trigger follow up.
Example call scenarios
- New enquiry captured with matter type
- Urgent existing-client call routed
- Consultation booking request summarised
Suggested integrations
HubSpotZoho CRMCalendlyMicrosoft Calendar
Donova can collect intake information and provide approved firm details. It should not provide legal or migration advice.
Can Donova replace reception for this industry?
Donova can cover many routine calls and after-hours enquiries, but human handover rules should be used for sensitive or complex situations.
Can responses be customised?
Yes. Donova should be trained on approved wording, services, opening hours and escalation rules.
Can Donova book appointments?
Yes, booking can be supported where calendar or booking workflows are configured.
Is industry advice provided?
No. Donova should not provide professional advice unless exact approved wording and appropriate controls are in place.