Calls often arrive while technicians are driving, quoting or working on site.
Tradies and field services
Capture more jobs while your team is on the tools.
Calls often arrive while technicians are driving, quoting or working on site.
More answered calls, cleaner intake, faster follow up and less interruption for the team.
Answer, identify caller intent, collect details, apply rules, route or summarise, then trigger follow up.
Example call scenarios
- New job enquiry with suburb and issue captured
- Urgent repair routed to on-call staff
- Quote request summarised for follow up
Suggested integrations
HubSpotZoho CRMMake.comWebhooks
Donova should collect clear job details and route urgent work according to your service rules.
Donova can cover many routine calls and after-hours enquiries, but human handover rules should be used for sensitive or complex situations.
Yes. Donova should be trained on approved wording, services, opening hours and escalation rules.
Yes, booking can be supported where calendar or booking workflows are configured.
No. Donova should not provide professional advice unless exact approved wording and appropriate controls are in place.