People often call the next provider when they cannot get through.
AI receptionist for Australian businesses
AI Receptionist Melbourne | 24/7 AI Phone Answering for Businesses
Donova answers calls 24/7, captures leads, books appointments, handles common questions, and sends clear summaries to your team, all under your brand.
Built in Australia by DEVECTUS for businesses that cannot afford missed calls.
Live callNew caller detected
Answered in 2sSentimentHigh intent
ActionBook demo
CRM syncReady
Follow upSMS sent
Call summary
Caller needs after-hours appointment availability, prefers Tuesday morning, and wants pricing confirmed by email.
The missed-call problem
Every unanswered call has a cost.
Missed calls mean missed revenue. Slow replies lose leads. Staff get interrupted by repetitive questions. After-hours callers often reach voicemail when they are ready to act. Use our seven-step guide to stop missing business calls to diagnose the gap before choosing a solution.
Teams lose focus when routine questions keep interrupting their day.
Notes, callbacks and handovers become messy when calls are handled manually.
Good enquiries arrive outside business hours, especially for service businesses.
Product overview
More than voicemail. A full AI phone receptionist.
Donova understands natural speech, follows your approved workflow, captures caller details, transfers urgent calls and creates clear summaries your team can act on.
- Handles multiple calls at once
- Books appointments and captures leads
- Sends SMS and email follow ups
- Syncs with CRM and booking tools where configured
- Supports multiple languages and custom voice tone
Donova mobile app
Your AI receptionist, now in your pocket.
Stay across every call wherever work takes you. Review summaries and transcripts, play recordings, manage caller records, send SMS messages, update AI instructions and receive call notifications from your phone.
- Available for iPhone, iPad and Android
- Included for authorised Donova customer accounts
- Sign in with your existing Donova account
DonovaRecent calls
JMNew enquiryCall summary readyNow
ALAppointment requestFollow-up required8m
SKExisting customerSMS sent24m
CallsPeopleSettings
F6S reviews
Donova ranking signals from F6S
Latest public F6S ranking and review signals extracted from the Donova software profile.
★★★★★
Updated from F6S cache.
Nik Rez
CoEcosystem
We have been genuinely impressed with Donova AI Assistant. It answers calls professionally, captures key details accurately, and helps ensure we do not miss opportunities when our team is busy. The setup was straightforward, and the overall experience has been smooth from day one. It feels like having an extra receptionist working around the clock. Highly recommended.
Ardalan Akhavan
GRIFOLS, S.A.
Donova AI Assistant has given us much more confidence that incoming calls are being handled properly, even when our team is unavailable. It responds quickly, communicates clearly, and helps create a strong first impression for our business. It has added real value by improving responsiveness and reducing missed opportunities. Very pleased with the service.
Pejman Zarkandi
Discount pharmacy
Donova AI Assistant has been excellent. Easy to set up, easy to use, and it works really well. Our callers get answered promptly, and we no longer worry as much about missed calls after hours or during busy periods. It has made a noticeable difference to our day-to-day operations. Highly recommend.
ashkan parandek
Gloritek
Since implementing Donova, our call handling has become far more efficient. It helps qualify enquiries, collect important caller information, and maintain consistency in the way calls are answered. This has reduced pressure on our staff and allowed us to focus on higher-value work. A very practical and effective solution for busy businesses.
Mehdi Soodi
Falcon Immigration and Visa Services Pty Ltd
It is an amazing tool that has helped us keep up with the high volume of incoming calls and sort through the inquiries without wasting any time and effort. It is easy to use and modify. We love everything about it. It does exactly what we expected from it and more.
Emad Salemi
F6S reviewer
Smart, reliable, and incredibly useful for handling inbound calls when our staff are unavailable. It gives our business a more professional image and helps us stay responsive without adding extra workload. Great solution and well worth it.
How it works
Connect, train, answer, improve.
Connect your phone line or get a Donova number.
Train Donova on services, FAQs, pricing, hours and rules.
Donova answers calls and follows your workflow.
Your team receives leads, bookings and follow ups.
Refine the assistant over time through the dashboard.
Voice experience
Engineered for fast, natural conversation.
Donova is tuned around low-latency call handling, clear voice prompts and concise handovers so callers do not feel trapped in a slow phone tree.
- Fast response loops for natural turn-taking
- Practical voice testing before launch
- Clear summaries for human follow up
Features
AI Answering Service Melbourne – Everything Your Front Desk Needs.
Answer calls after hours, during busy periods and when your team is unavailable.
Collect names, contact details, service needs and urgency in a structured format.
Support booking workflows through calendars, practice tools or approved handover rules.
Route urgent, sales, support and existing-customer enquiries based on business rules.
Transfer important calls to the right person when human help is required.
Send clear summaries so the team understands who called, why, and what needs to happen next.
Flag frustrated, urgent or high-intent callers so your team can prioritise follow up.
Send approved SMS follow ups, links or next-step instructions where configured.
Keep teams informed with structured call notes and action-required alerts.
Sync caller details and outcomes into customer systems where integration is configured.
Support clinic workflows where Nookal integration is configured for the customer.
Create or update HubSpot records for sales and service teams.
Connect caller details into Zoho CRM for lead and customer workflows.
Trigger automations through webhooks, Make.com and custom workflows.
Support multilingual call experiences where required for the business.
Shape Donova around your approved greeting, tone, escalation rules and FAQs.
Partners can package AI receptionist services under their own brand.
Review call history, summaries, sentiment and follow-up status in one place.
Review calls, play recordings, manage callers, send SMS messages and update settings from the Donova mobile app.
Create tailored flows for leads, bookings, emergencies, existing clients and after-hours calls.
Escalate sensitive, urgent or complex calls to a person according to approved rules.
Industries
AI Receptionist for Small Businesses in Melbourne – Built for Your Business.
From clinics to trades and professional services, Donova keeps reception workflows moving when the team is busy with customers in front of them.
IndustryDental clinics and allied health
Donova answers routine calls, captures patient enquiries and supports appointment workflows using clinic-approved information and routing rules.
IndustryVeterinary clinicsVet teams are often pulled between reception, consult rooms and urgent animal care.
IndustryTradies and field servicesCalls often arrive while technicians are driving, quoting or working on site.
IndustryLegal and migration firmsProspective clients often call with urgent questions while fee earners are unavailable.
IndustryAccountants and bookkeepersTeams lose time to repetitive calls during BAS, payroll and tax periods.
IndustryReal estate and property servicesProperty teams receive high volumes of repetitive and time-sensitive calls.
IndustryAutomotive and workshopsMissed calls can mean missed bookings, delayed approvals and unhappy customers.
IndustrySalons, studios, and wellnessReception is hard when staff are delivering treatments, classes or consultations.
IndustryDriving schoolsInstructors cannot safely answer calls during lessons, and leads often call multiple schools.
IndustryRetail and local businessesLocal businesses lose sales when stock, hours and booking questions go unanswered.
IndustryMSPs and IT providersMSPs need recurring service offers that improve client operations without large build effort.
IndustryNDIS and community servicesService teams need clear intake without overloading coordinators.
Pricing
Virtual Receptionist Melbourne – No Per-Minute Fees.
Start with Donova Standard and scale into custom or partner models when your requirements grow.
A$159/month
- 7 day free trial
- Unlimited usage
- No per minute fee
- No setup cost
- Dashboard, summaries, booking support and configured integrations
Annual option: A$1,590/year, 2 months free.
Compare
A better alternative to voicemail, IVR and overflow answering.
On mobile, each capability is shown as a stacked card for easier comparison.
Capability
Donova
Receptionist
Answering service
Voicemail / IVR
Available 24/7
Yes
Limited
Often
Passive only
Handles many calls at once
Yes
No
Limited
No
Structured summaries
Yes
Manual
Varies
No
Business-specific responses
Yes
Yes
Scripted
No
Integration ready
Yes
Manual
Rare
No
White label
Offer AI receptionist services under your own brand.
MSPs, telcos, agencies, consultants and software providers can package Donova into recurring service offers with DEVECTUS powering the platform behind the scenes.
Position AI reception as part of your own managed service offer.
Build a sticky call-handling service for customers already trusting your advice.
Partner onboarding, implementation pathways and support models can be discussed.
Integrations
Built in, configured and custom pathways.
Some integrations are built in, some are configured per customer, and custom integrations can be assessed by DEVECTUS.
Practice workflows where configured.
Lead and CRM workflows.
Customer and sales records.
Make.com, automation and custom workflows.
Security and privacy
Secure handling with sensible controls.
Call data is handled securely. Data is encrypted in transit and at rest. Access is restricted to authorised users and systems. Recordings and transcripts can be subject to retention rules. Businesses should configure Donova according to their own compliance obligations.
View privacy policyFAQ
Common questions before starting Donova.
Donova is an AI receptionist and AI phone assistant that answers business calls, captures details and follows approved workflows.
Start with a 7 day free trial. The team can help configure the assistant around your business before billing begins.
Yes. Donova can answer after-hours calls and route, summarise or follow up according to your rules.
Yes, where booking workflows or integrations are configured.
Yes. Urgent or important calls can be transferred to your team using approved handover rules.
Yes. Authorised Donova customers can use the Donova app on iOS and Android to review calls, recordings and transcripts, manage callers and receive notifications.
Donova can support CRM integrations such as HubSpot and Zoho CRM depending on customer requirements.
Donova is owned and operated by DEVECTUS.
Data is handled securely with encryption in transit and at rest, restricted access and configurable retention expectations.