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Industries

AI receptionist workflows for real business contexts.

Choose your industry to see common call scenarios, integrations, privacy considerations and sample call flows.

For teams already busy with customers.

Donova is useful when staff need to keep serving people in front of them while calls are answered, qualified and summarised in the background.

Clinic reception team helping an in-person visitor while incoming calls are managed digitally
AI reception helps teams avoid missed calls during busy front-desk moments.
IndustryDental clinics and allied health

Donova answers routine calls, captures patient enquiries and supports appointment workflows using clinic-approved information and routing rules.

IndustryVeterinary clinics

Vet teams are often pulled between reception, consult rooms and urgent animal care.

IndustryTradies and field services

Calls often arrive while technicians are driving, quoting or working on site.

IndustryLegal and migration firms

Prospective clients often call with urgent questions while fee earners are unavailable.

IndustryAccountants and bookkeepers

Teams lose time to repetitive calls during BAS, payroll and tax periods.

IndustryReal estate and property services

Property teams receive high volumes of repetitive and time-sensitive calls.

IndustryAutomotive and workshops

Missed calls can mean missed bookings, delayed approvals and unhappy customers.

IndustrySalons, studios, and wellness

Reception is hard when staff are delivering treatments, classes or consultations.

IndustryDriving schools

Instructors cannot safely answer calls during lessons, and leads often call multiple schools.

IndustryRetail and local businesses

Local businesses lose sales when stock, hours and booking questions go unanswered.

IndustryMSPs and IT providers

MSPs need recurring service offers that improve client operations without large build effort.

IndustryNDIS and community services

Service teams need clear intake without overloading coordinators.