Privacy Policy
Donova is a DEVECTUS product. This policy explains how personal information, call data and service information may be handled when you use Donova websites, dashboards, AI phone assistant workflows and related DEVECTUS services.
We may collect personal information and business information when you interact with Donova or DEVECTUS. This may include names, email addresses, phone numbers, business details, billing information, support requests, website and dashboard usage data, call recordings, call transcripts, call summaries, caller intent, sentiment indicators and configuration details needed to operate the AI receptionist.
Donova may process caller information so it can answer calls, capture enquiries, create summaries, route urgent matters and support follow-up workflows configured by the customer.
Information may be collected directly through forms, onboarding, support channels, phone calls, dashboards, proposals and correspondence; automatically through cookies, analytics, logs and telemetry; and from authorised third parties such as payment processors, identity providers, integration partners or your representatives.
We use information to provide, configure, operate, secure and improve Donova and related DEVECTUS services; manage accounts and billing; authenticate users; support integrations; communicate service notices; respond to enquiries; meet legal obligations; and handle disputes or complaints.
We may disclose information to service providers, hosting providers, payment processors, analytics platforms, communication providers, professional advisers, regulators where required, and authorised customer systems such as CRMs, calendars or workflow tools configured for your account.
Some providers may be located outside Australia, including in the United States, the European Union or other jurisdictions. Where information is transferred overseas, we take reasonable steps such as contractual safeguards, access controls and encryption to protect it.
We use reasonable technical and organisational controls to protect information, including restricted access, encryption in transit and at rest where appropriate, secure hosting practices and operational controls. No system can be guaranteed completely secure.
You may request access to, or correction of, personal information we hold about you by contacting privacy@devectus.com.au. We may need to verify your identity before responding.
We keep information only for as long as reasonably needed for the purpose collected, unless a longer period is required by law, contract or legitimate operational need. Call recordings and transcripts for Donova or similar services may be retained for a limited operational period, commonly up to 90 days unless a different arrangement applies. Financial records may be retained for seven years to meet regulatory obligations.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
Machine-generated outputs such as call transcripts, summaries, sentiment labels and AI responses may contain errors. They are provided to support business workflows and should not be treated as definitive records, legal advice, medical advice, financial advice or other professional advice.
Where permitted or where you have consented, we may send information about Donova, DEVECTUS products, updates, events or related services. You can opt out using unsubscribe links or by contacting us.
Donova and DEVECTUS websites and platforms may use cookies and similar technologies to recognise browsers, improve performance, understand usage and support analytics. Blocking cookies may affect site or dashboard functionality.
We may update this policy to reflect changes in law, technology or operations. Updated versions will be published on this page and apply from the time they are posted.
Contact
Contact the DEVECTUS Privacy Officer at privacy@devectus.com.au.
DEVECTUS Pty Ltd
Level 33, 385 Bourke Street
Melbourne VIC 3000, Australia
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.