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Real estate and property services

Answer tenant, buyer and vendor calls without slowing the team down.

Property teams receive high volumes of repetitive and time-sensitive calls.
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PProblem solvedProperty teams receive high volumes of repetitive and time-sensitive calls.
BFeature benefitsMore answered calls, cleaner intake, faster follow up and less interruption for the team.
FSample call flowAnswer, identify caller intent, collect details, apply rules, route or summarise, then trigger follow up.

Example call scenarios

  • Tenant maintenance issue captured
  • Buyer enquiry routed to agent
  • Vendor appraisal request summarised

Suggested integrations

HubSpotZoho CRMGoogle CalendarWebhooks
Donova can capture details and route by urgency, property and enquiry type.
Can Donova replace reception for this industry?Donova can cover many routine calls and after-hours enquiries, but human handover rules should be used for sensitive or complex situations.
Can responses be customised?Yes. Donova should be trained on approved wording, services, opening hours and escalation rules.
Can Donova book appointments?Yes, booking can be supported where calendar or booking workflows are configured.
Is industry advice provided?No. Donova should not provide professional advice unless exact approved wording and appropriate controls are in place.